Shipping and Returns Policy
We are a UK-based company and we generally ship items within one or two business days. Do contact us if you are in a particular hurry to receive your item or if you have any other special requests.
We use Royal Mail for orders up to 2Kg in weight, anything large or heavy will usually be shipped with UPS.
Orders over £15 in value will be sent using a tracked and/or signed service.
You can expect your order in 2-5 business days after shipping if you are in the UK, parcels to Europe take 5-7 business days to arrive and parcels to the rest of the world 7-10 business days.
Occasionally items can be delayed in customs or due to other issues that we have no control over.
Sometimes you may be charged import duty, please check the rules in your country before you order as we cannot be responsible for these extra charges.
If your order was damaged in transit or has not arrived within a reasonable amount of time, please contact us. If the item was damaged, we will need photographs of the damage, preferably including one of the item in the original packaging.
In case of damage or loss in transit we will provide a full refund once we are satisfied that we have received the necessary documentation - in the case of damage - or that you have taken steps to rule out a mislaid delivery (checked at the post office or with neighbours for a missed delivery etc.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Our policy lasts 30 days. If 30 days have gone by since your purchase, and you have not contacted us before then, unfortunately we can’t offer you a refund or exchange.
If the item is not as we have described and you wish to return it to us, please contact us for instructions on how to do so. We will reimburse your postage costs and refund you in full once we have received the item in its original condition.
If you have changed your mind and wish to return an item, you can do so within 14 days and after contacting us for instructions. In these cases you will have to pay the return postage costs and the original cost of postage to you.
However, please note that regarding fabric orders - once a fabric has been cut for you, it becomes a custom order and you may only return it if it is not as described or damaged in transit.
We can only process returns if these have been agreed upon by both parties. Please do not return an item without prior communication.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If you do return an item, please make sure it is well-packaged and insured, if the item arrives damaged you will not receive a refund and you will be responsible for any claim made against the postal service or courier you have used.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: Catkin+Scrapz, 2 Garden Terrace, Ulverston, Cumbria, UK, LA12 7DA
But please do not do so without prior communication!
You will be responsible for paying for your own shipping costs for returning your item. However, if you are returning an item because it was not as listed we will refund your postage costs - you will need to provide a copy of the postage receipt.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £15 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If an item you have posted is damaged or goes missing, you will be responsible for making a claim against your postal service.